Frequently Asked Questions

1. How do I know that my order is confirmed?

Once you place an order, you will receive a confirmation call and email. This will include your order number and the estimated time of delivery.

2. Can I modify my order after placing it?

You can request modifications to your order if it has not yet been fulfilled. To make changes, please contact us via email at caseimpec@gmail.com within 24 hours of placing your order. After fulfillment, you cannot add new items, but you can always place a new order for additional products. If you wish to remove items, please contact customer service to cancel the order so a new one can be placed.

3. How can I track my order?

You will receive an email with shipment details, including the tracking number and the name of the courier company. You can track your order on the courier's website or on our website. For any queries, you can also email us at support@caseimpec.com.

4. Are there any shipping charges?

Shipping charges depend on your location and the delivery options available. The cost may vary based on the total weight of the items and the delivery destination. The total amount, including shipping costs, will be displayed on the payment confirmation screen before you proceed.

5. Do you offer Cash on Delivery?

Yes, we offer Cash on Delivery (COD) for an additional fee of Rs.99. Please note that COD orders are not eligible for cashback or free gifts. For better deals, we recommend choosing online payment.

6. What are the different ways I can order?

You can order online through our website, via email at caseimpec@gmail.com, or by calling us at 9729046467. For email and phone orders, please provide your name, complete address with pin code, email address, product details, and phone number.

7. How long does it take for the order to arrive?

We dispatch orders within 2 working days of receiving them. Delivery usually takes 5-6 working days from the date of order. However, please allow additional time for remote areas or unexpected weather conditions.

8. Can I have a different billing and shipping address?

Yes, you can specify different billing and shipping addresses.

9. How can I get in touch with the company?

You can email us at caseimpec@gmail.com or call us at 9729046467.

10. Can you expedite my product on priority?

Expedited delivery options vary by region. If you need expedited shipping, please contact our customer support team for assistance.

11. Why is my shipment delayed?

While we dispatch orders within 2 working days, delivery typically takes 5-6 working days. Delays may occur due to the size of the country, remote locations, or adverse weather conditions.

12. How can I pay for my order?

We offer secure payment options through CC Avenue, Razor Pay, and PayTM. You can choose the method that best suits you.

13. How can I cancel my order?

Cancelling your order with CaseImpec is simple. You can:

• Email us at caseimpec@gmail.com with the subject "Cancel My Order," and we will process your cancellation.
• Cancel during our confirmation call before dispatch.
• Call us directly during office hours (10:00 AM - 05:00 PM) at 9729046467 to cancel your order.